Welcome to TDA Wellness (operated under tdatea.in, referred to as “we”, “our”, or “us”). We are deeply committed to protecting the privacy, sanctity, and security of your personal data. This Privacy Policy outlines our transparent practices regarding the collection, storage, processing, and protection of your information when you browse our website, explore our Ayurvedic tea blends, or complete a purchase.
🔒 Summary of Our Privacy Promise:
We never sell, rent, or trade your personal data to third-party marketers. Your sensitive banking details are 100% encrypted via RBI-authorized payment gateways (Razorpay, Cashfree, UPI). Your contact information is used strictly to fulfill your tea orders, send tracking updates, and provide certified customer care.
1. Information We Collect
To provide an exceptional wellness shopping experience and reliable Pan-India door delivery, we collect two categories of information:
A. Personal Information You Voluntarily Provide
- Contact & Shipping Data: Full name, shipping/billing address, PIN code, email address, and mobile phone number when creating an account or placing an order.
- Order & Transaction Records: Products purchased, quantities, order date, coupon codes applied, and shipping preference (Prepaid or Cash on Delivery).
- Customer Support Inquiries: Communications shared with our tea advisors via WhatsApp, phone, email, or contact forms.
B. Automatically Collected Technical Data
- Device & Browsing Info: IP address, browser type, device operating system, referring URL, pages viewed, and time spent on our store.
- Cookies & Session Identifiers: Small data files that remember items in your shopping bag, preserve your session, and optimize website loading speeds.
2. Zero Storage of Banking & Card Information
Your financial security is paramount. TDA Wellness complies strictly with RBI guidelines and PCI-DSS standards. We do not capture, process, or store your debit/credit card numbers, CVV codes, net banking passwords, or UPI PINs on our servers. All monetary transactions are processed through bank-grade, 256-bit SSL encrypted payment gateways (such as Razorpay and Cashfree).
3. How We Use Your Information
We process your personal information strictly for legitimate, customer-centric purposes:
- Order Fulfillment & Delivery: Generating GST invoices, packing your whole-leaf teas, and dispatching consignments to your doorstep.
- Order Tracking & Communication: Sending automated dispatch notifications, live AWB tracking links via SMS and WhatsApp, and delivery confirmation alerts.
- Personalized Wellness Recommendations: Suggesting relevant herbal formulations (e.g., Active Fat Burner Tea, Sugar Balance, or Calming Tisanes) suited to your lifestyle needs.
- Fraud Prevention & Security: Verifying Cash on Delivery (COD) PIN codes and detecting fraudulent or suspicious transaction patterns.
4. Trusted Third-Party Service Partners
We only share essential operational data with verified, contractually bound technology partners necessary to run our direct-to-consumer store:
| Service Partner | Purpose of Data Sharing | Data Shared |
|---|---|---|
| Logistics (Shiprocket, Bluedart, Delhivery) | Pan-India parcel transportation and doorstep delivery | Recipient Name, Shipping Address, PIN Code, Mobile Number |
| Payment Gateways (Razorpay / Cashfree) | Encrypted payment capture and COD authentication | Order total, billing name, transaction tokens (no CVV/passwords) |
| Analytics (Google Analytics & Meta) | Aggregated site performance and marketing analytics | Anonymized browser data, pages viewed, device type |
5. Cookies & Tracking Technologies
Our website uses essential and analytical cookies. Essential cookies ensure your cart does not empty when navigating between pages. Analytical cookies help us understand which wellness blends are most popular so we can improve our formulations. You can adjust your browser settings to refuse cookies at any time, though some checkout functions may be restricted.
6. Data Security & Storage
We implement stringent technical and organizational security measures, including HTTPS encryption, enterprise firewalls, and regular security audits to shield your information against unauthorized access, accidental loss, or alteration. Your data is housed on secure cloud servers complying with Indian IT laws.
7. Your Privacy Rights
Under the Digital Personal Data Protection (DPDP) Act, 2023, you hold full autonomy over your data:
- Right to Access: You can request a summary of the personal data we hold about you.
- Right to Rectification: You may correct or update inaccurate contact or shipping details.
- Right to Erasure: You may request deletion of your account and customer history (subject to mandatory GST tax retention laws).
- Opt-Out of Marketing: You can unsubscribe from promotional WhatsApp or email newsletters anytime by replying “STOP” or clicking the unsubscribe link.
8. Grievance Redressal Officer
In compliance with the Information Technology Act 2000 and the Consumer Protection (E-Commerce) Rules, 2020, our appointed Grievance Officer is available to resolve any data privacy questions or complaints:
TDA Wellness Grievance Redressal Desk
Officer In-Charge: Data Protection & Customer Care Head
Official Email: support@tdatea.in
Helpline / WhatsApp: +91 99900 99608 (Mon–Sat, 10:00 AM – 7:00 PM IST)
Registered Website: https://tdatea.in
9. Updates to This Policy
We may periodically update this Privacy Policy to reflect changes in regulatory standards or operational improvements. Any updates will be posted on this page with an updated revision date.