How do I place an order with TDA Herbal?

– Step 1: Select your desired product.

– Step 2: Choose either “BUY IT NOW” or “ADD TO CART.”

– Step 3: Proceed to CHECKOUT, where you’ll input your order details to successfully place your order with us.

If you have additional questions, reach out to us at care@tdatea.in.

Can I purchase multiple products in a single TDA Herbal order?

Certainly! Add all the products you want to your shopping cart and complete your order to save on any extra shipping and COD charges.

How will I know if my TDA Herbal order is confirmed?

Upon successful order placement, you will receive both an email and SMS notification for confirmation.

Can I order a product that is currently out of stock with TDA Herbal?

Unfortunately, products marked as “Out of Stock” are temporarily unavailable for purchase. However, we’ll promptly notify you once the product is back in stock.

What could be the reasons for my TDA Herbal order payment rejection?

Several factors might lead to this, but we recommend the following steps:

  1. Ensure sufficient funds are available in your bank account.
  2. Verify the accuracy and validity of your debit, credit, or net banking information.
  3. If you recently received a new card, confirm that your credit card details are up-to-date.

How can I make changes to my TDA Herbal order?

You can modify your order’s content before finalizing it. Unfortunately, once confirmed and paid for, we regret to inform you that no changes can be made. In case of incorrect product selection, refer to our return procedure. For order cancellation, email us at care@tdatea.in, keeping in mind that successful cancellation cannot be guaranteed after confirmation.

What payment methods does TDA Herbal offer?

TDA Herbal accepts payments through Cash on Delivery, Debit cards, Credit cards, and Net-banking.

Is GST included in the product price at TDA Herbal?

Certainly, all displayed prices include GST.

I’m encountering issues on the TDA Herbal site. Any advice?

For assistance, please reach out to us at care@tdatea.in, and we’ll be glad to help.

How secure is it to use my debit/credit card on TDA Herbal?

TDA Herbal employs the PayUmoney payment gateway for all card transactions, ensuring a secure and smooth online payment process. The 3D Secure password provides an additional layer of protection, enhancing the security of your online transactions.

What is Cash on Delivery (COD) at TDA Herbal?

If you’re uncomfortable with online payments, you can opt for our Cash on Delivery (COD) facility, allowing you to pay in cash at the time of delivery. Note that COD payments are accepted only in Indian Rupees. Please be aware that cheque or demand drafts are currently not accepted due to courier limitations, and COD availability depends on specific pin codes.

Is COD available for all locations across India at TDA Herbal?

Due to courier constraints, COD is not universally available across all pin codes. During checkout, you can use our pin code finder to check if COD is accessible for your delivery address.

Would I incur additional charges for choosing COD service at TDA Herbal?

Yes, a shipping charge of Rs. 60 minimum and Rs. 300 maximum applies, depends on the weight of the delivery package and delivery location, and for COD, an additional charge of Rs. 60 is collected.

Shipping & Delivery Policy at TDA Herbal

How does the delivery process unfold with TDA Herbal?

TDA Herbal relies on reputable couriers for all deliveries. Once dispatched, you will receive an email containing your package’s tracking number and the courier company’s name handling your order. This tracking number allows you to monitor your package’s status on the courier company’s website, tdatea.in.

How can I track my TDA Herbal order?

Most orders are dispatched within 24 hours, excluding Sundays and public holidays. Utilize the “Track your order” tab on the main menu and input the provided tracking number to pinpoint your order’s exact location.

How are items packed at TDA Herbal?

Each product within your order undergoes careful wrapping before being placed in a robust carton. The box is then securely taped and prepared for shipping. Eco-friendly packaging materials are used, with fragile items such as bottles receiving additional protective wrapping.

Returns, Cancellation & Exchanges with TDA Herbal

What is TDA Herbal’s return policy?

TDA Herbal places great confidence in the quality of its products and wants customers to be entirely satisfied with their purchases. Refer to our detailed Returns and Refunds Policy for comprehensive information.

How will I receive a refund for my canceled TDA Herbal order, and what is the expected duration of the process?

Consult our Returns and Refunds Policy to determine if your order qualifies for a return. For delivered orders, return requests are not entertained unless meeting the specified criteria in our Returns and Refunds Policy. For any relevant requirements, reach out to us at care@tdatea.in.

Shipping & Delivery at TDA Herbal

When can I anticipate the delivery of my TDA Herbal order?

All purchases are shipped from our warehouse via reputable courier agencies. Allow the specified number of days from order receipt. Domestic orders are typically processed within 1 business day, with delivery expected within 7-10 business days. For locations in challenging areas, this period may extend to 10-12 working days.

Key Details About My TDA Herbal Order

Goods require a signature upon delivery. If you cannot be present, suggest an alternative person (family member, colleague, neighbor, etc.). However, TDA Herbal is not liable for goods signed by an alternative person.

What if I receive an incorrect or damaged order with TDA Herbal?

TDA Herbal assumes no responsibility for damage post-delivery. For any order-related complaints, contact customer care within 7 business days from order delivery for prompt resolution.

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