At TDA Wellness, we take immense pride in crafting fresh, whole-leaf Ayurvedic teas. To ensure your botanical blends arrive fresh, aromatic, and potent, we partner with India’s premier express logistics carriers. Below is our transparent, customer-first policy regarding shipping, delivery timelines, Cash on Delivery (COD), and hassle-free replacements.
Within 24 business hours from blending facility
On all prepaid orders across India above ₹499
Across 19,000+ serviceable Indian PIN codes
Immediate replacement for transit damage
1. Order Processing & Dispatch Timelines
Every batch of whole-leaf tea is sealed in multi-layer food-grade barrier pouches to lock in natural antioxidants. We process orders swiftly:
- Standard Processing: All verified orders placed before 2:00 PM IST are dispatched on the same business day.
- Weekend & Holiday Orders: Orders placed on Sundays or gazetted public holidays are dispatched on the following business day.
2. Pan-India Delivery Timelines
We ship exclusively through Shiprocket air-express networks (including Bluedart, Delhivery, and DTDC) to ensure rapid door delivery:
| Destination Region | Estimated Delivery Time | Logistics Carrier Partner |
|---|---|---|
| Metro Cities (Delhi NCR, Mumbai, Bengaluru, Kolkata, Chennai, Hyderabad) | 2 to 3 Business Days | Air Express (Bluedart / Delhivery Express) |
| Tier 2 & Tier 3 Cities (State capitals & major districts) | 3 to 5 Business Days | Express Surface & Air (Delhivery / DTDC) |
| Remote & North-East Locations (Hill stations, J&K, Island territories) | 5 to 7 Business Days | India Post Speed Post / DTDC Express |
3. Shipping Charges
- Prepaid Orders (UPI, Cards, NetBanking): We offer 100% Free Shipping on all prepaid orders exceeding ₹499. Orders below ₹499 incur a nominal flat shipping fee of ₹49.
- Cash on Delivery (COD) Orders: A small handling fee of ₹40 applies on COD orders to cover courier cash-handling protocols.
4. Real-Time Order Tracking
Transparency is core to our service. Once your order leaves our blending warehouse, you will automatically receive:
- An SMS notification containing your tracking AWB number.
- An instant WhatsApp message with a one-click tracking link to view live transit milestones.
5. Cancellation Policy
You may cancel your order at zero charge within 2 hours of placing it or before it has been handed over to the courier partner. To cancel, please drop a WhatsApp message with your Order ID to +91 99900 99608 or email support@tdatea.in. Once the parcel is in transit, cancellation is not possible.
6. Hassle-Free Replacement Policy
As our teas are consumable herbal food products, we do not accept returns of opened packages for hygiene and FSSAI safety compliance. However, customer satisfaction is our top priority:
- Damaged in Transit: If your package arrives crushed, punctured, or leaking.
- Tampered Outer Seal: If the outer security tape appears opened or broken.
- Wrong Blend Received: If you received a different tea blend than ordered.
In any of the above situations, simply send us a photo or short video of the package within 48 hours of delivery via WhatsApp (+91 99900 99608). We will immediately initiate a 100% free doorstep replacement or issue a full refund back to your original payment method.
7. Incorrect Shipping Address & Undelivered Packages
Please ensure your shipping address, PIN code, and contact number are accurate during checkout. Our courier partners attempt delivery up to 3 times and contact you via call/SMS before marking a parcel as Returned to Origin (RTO). If an order returns due to an incorrect phone number or repeated customer unavailability, re-shipping fees will apply.
8. Need Assistance with Your Shipment?
Our dedicated customer care team is here to assist you with tracking, address corrections, or urgent delivery queries:
Customer Care Helpline: +91 99900 99608
WhatsApp Support: +91 99900 99608
Email Support: support@tdatea.in
Operating Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST